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Recovering a forgotten password

To reset your password follow these steps:


Under the Login section of our website select Forgot Password.

Desktop software

Open our software and click on Login then Forgot password.

Mobile app

Open our app and click on Forgot password (iOS click on Login first).

Next, enter your email address or Stars ID and click Send. You will receive an email with further instructions.

If you do not receive an email from us within a few minutes or have any other questions you can select Forgot password again and then Contact Us to open our Contact Support form.

Once the form is open follow these steps:

  1. Enter your email address.
  2. Select your preferred language.
  3. Fill in the subject line and provide at least three of the requested details.
  4. Once finished click on Send.


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