Online Cashier Deposits and Withdrawals Information

Cashier Deposit and Withdrawal Frequently Asked Questions

Deposit questions

How do I make a deposit? I got charged for my deposit request but my funds are missing. What do I do? I made a mistake, how do I cancel my deposit? You rejected my credit / debit card deposit but my account was still charged. What do I do? Why is my credit card being declined, and what can I do?

Help making a deposit

I am having problems making a deposit. How do I get help? What deposit options do I have?

Depositing on your mobile device

Can I deposit real money on my mobile/tablet device? What deposit options can I use with the Mobile Cashier?

Withdrawal questions

How do I request a withdrawal? What are my withdrawal options? Why am I asked to provide my place of birth and citizenship information? Why am I not able to choose where my funds will be sent? Why am I unable to submit my request for a withdrawal? What are my withdrawal limits? What exchange rate will be used for my withdrawal? Why can I no longer see a withdrawal option I have previously used? How frequently can I withdraw my funds? I have a new Visa. How can I withdraw to it? How long will it take to process my withdrawal? Can I cancel my withdrawal? I have not received my withdrawal, what happens next? The payment method my withdrawal was sent to is closed/expired, where are my funds? Why is the amount I can withdraw less than my total balance?

Update/remove payment method details

The withdrawal method to which you are sending my funds to is no longer active or I no longer wish to use it, what do I do?

Deposit Limits

What are my deposit limits? Can I restrict my own deposit limits? How do I increase my purchase limits or remove my self-imposed deposit limits?

Returned transactions

Why was my deposit returned? I would like to settle my negative balance, how can I do this?


Is my money safe with you? How long will it take to receive a reply? I need to speak to someone in Payment Services department. What is your phone number?

Real Money FAQ

Chip Stack

Find the answers to any questions you may have about real money transactions and cashouts at PokerStars.