Your privacy is very important to PokerStars, PokerStars Casino, BetStars and Full Tilt, all of which are brands owned and controlled by a group of companies known as the “Rational Group”, the owner and operator of the websites located at www.pokerstars.eu, www.pokerstarscasino.eu, www.betstars.eu and www.fulltilt.eu (the “Sites”).
Where used and the context allows, the term “Group” means Rational Gaming Europe Limited together with its subsidiaries and any holding company of Rational Gaming Europe Limited and any subsidiary of such holding company and any company associated with the group of companies known as “Rational Group’ (herein referred to as “Rational Gaming”, “Group” “we” or “us”).
We are committed to maintaining the confidentiality of the personal information collected by us in order to allow you to enjoy the suite of products available on our Sites, by safeguarding it utilizing best in class software and hardware architecture, techniques, methods and procedures. We will comply with the terms of the Data Protection Act 2001 under the Laws of Malta when processing your personal information.
What information is collected and for what purpose
- to confirm financial transactions,
- to provide the Services to you;
- identification and vetting purposes;
- statistical analysis and research;
- research and development;
- marketing, market research and customer profiling;
- data analysis;
- to comply with licensing and regulatory requirements; and
- to analyse your credit and fraud risk.
- to confirm your geographic location.
We may disclose your personal information:
- if required to do so by law or by regulatory authority;
- if we believe in good faith that such action is necessary:
- to comply with any law or comply with legal process served on us;
- to protect and defend our rights or property;
- to any regulatory body or licensing body or authority;
- to third parties for the purposes of settling or making payment in connection with any wager;
- to any payment management or debt collection company engaged by us to handle payment and collection processes to and from Users;
- to third parties who provide services to us or on our behalf;
- to any third party that purchases us or our business or any part of us or our business;
- to credit reference agencies as described in the circumstances described below in this Section 2;
- with your consent;
- for the purposes of disaster recovery; or
- as set out in Sections 5 and 6 below.
We may occasionally send you events and news information or information regarding new services and to provide you with customer support services. If you no longer wish to receive our newsletters, you may opt-out of receiving them by following the instructions included in each newsletter.
Where you fail to reimburse us for any chargebacks, denial or reversal of deposits you make, we may give details of your accounts and how you manage them to Credit Reference Agencies (CRA). The CRA will record the outstanding debt. This information may be supplied to other organisations and records will remain on the CRA file for 6 years after the date of the chargeback, denial or reversal of payment. The information will be used by the CRA to prevent crime, fraud, money laundering, verifying your identity if you, your partner, other members of your household, your business or financial associates apply for other facilities, monitoring the operation of accounts you may hold, making decisions for credit, credit related or other facilities, trace your whereabouts, recover debts that you owe, statistical analysis and system testing.
Your personal information may be processed by us, our affiliates, our agents and third parties providing services to us, in jurisdictions outside of the European Economic Area. In this event we will comply with the terms of the Data Protection Act 2001 under the Laws of Malta.
We will only use your name in publicity materials with your consent.
The name you register with us must be your own name. In addition, it is very important that you complete the User account details with valid information, since it will be used in the course of validating financial transactions and the other aforementioned purposes. You are required to advise us of any relevant changes to your personal information.
Users are able to change account details by selecting an account option in the downloaded software.
Deposit and withdrawal processing
In the course of making a deposit, Users will need to provide deposit method information (example: credit card number and other credit card details). This information in conjunction with your other personal information might be used to clear financial transactions executed by you with Rational Gaming. You are required to advise us of any relevant changes to your personal information.
You should also do your part in protecting your information. Your Login Credentials (as defined in our End User Licence Agreement) are confidential and you are obliged to keep your Login Credentials secret and confidential at all times and to use your best efforts to protect their secrecy and confidentiality.
Please note that, if you use our Home Games service, your User account Stars ID will also be your Club Manager or Member identifier, and will be displayed to the Club Manager and Members in the Home Games lobby, Club lobby and (if the Club Manager opts-in for inclusion in directories) public directories of Clubs. Thus, people who know you through Home Games and/or your Club will also know the identity of your User account Stars ID. If you do not agree to this, you must not use Home Games.
Limits of Confidentiality
Legally Required Disclosures: Due to the legal, regulatory and security environment in which we operate, Rational Gaming may be required, under certain circumstances, to disclose personally identifiable information about its Users and we may not be permitted to inform you that we have done so. Rational Gaming will use reasonable endeavours to limit such disclosure to the following: where Rational Gaming believes in good faith that it is required to do so in response to a subpoena, warrant or other legal process; or where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce Rational Gaming's rights. Further, we can, and you authorize us to, disclose your Stars ID, name, age, street address, city, state, post code, country, phone number, e-mail, geo-location plus details of financial instruments used to deposit and cashout to our third party agents or official government bodies as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.
Who receives your information?
All recipients of your personal information shall be bound by applicable data protection laws to keep your personal information private at no less a level than that by which we are bound.
Your rights in relation to your information
We aim to keep our information about you as accurate as possible. You can write to us at any time to review, change, obtain a copy of your information or have your details altered or corrected in accordance with your rights under the Data Protection Act 2001 under the Laws of Malta and in this event we may require evidence of your identity. In order to contact us regarding your information please e-mail Support. We may in certain circumstances levy a small charge to cover the cost of administration regarding any request made by you in this regard.
Cookies are text-only strings of information that are downloaded to your personal desktop, laptop computer or mobile device (each a “Device”) when you visit our Sites. They are then sent back to the originating website on each subsequent visit, or to another website that recognises those cookies.
Cookies are very useful and are used for many different purposes. These include allowing you to navigate between pages efficiently, remembering your preferences, and generally improving user experience. Sometimes cookies are used to help ensure that adverts you see online are relevant to you and your interests.
Who are we?
We are registered with the Commissioner of Data Protection under the Data Protection Act of the Laws of Malta.