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Documents - Taking photos

So that we can easily verify documents, we can only accept documents that are legible, clear and uncropped

Digital photos:

  • We suggest using a digital camera or smartphone, if available, to take a clear photo of the requested documents.
  • If you are sending a digital photo of your documents, take the photo in a well-lit room without flash.
  • You can also activate the macro feature on your digital camera or smartphone for photos taken from a close range. You can find this feature in your digital camera/smartphone focus settings.

Scanned photos:

  • Send us color copies of at least 600dpi image resolution for good quality photos.
  • We do not accept black and white copies of documents.

Please send us your documents via our Contact Support form:

  1. Help & Support
  2. Contact Us
  1. Help
  2. Contact Support

Tap on the Menu button (Android) or the More button (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

Once opened go to:

  1. Account Security and Verification
  2. Upload Documents


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