Restoring an interrupted spin

If you're experiencing issues with incomplete games, the good news is that it's usually resolved by simply restarting our software from the same device you were using. This should restore the interrupted spin, allowing you to complete your game.

You have 24 hours from the time your game started to complete your spin.

If you're unable to reconnect within this time frame, the game will be auto-completed by the system. Certain vendors will finalize the games making random selections in bonus rounds, and/or playing out any pending Free Spins on your behalf. Other vendors can only finalize the hand with the outcome due as known in the moment of interruption or with original bet credit back to the player’s balance.

The above rules only apply to certain slot games, so if your slot game hasn't auto-completed within 24 hours, check out this article.

You may always request your casino game history to review your slot game. You can do that by logging in to the casino software, and going to:

  1. Tools
  2. History & Stats
  3. Get Casino Game History
  1. More on iOS or the Menu on Android
  2. Settings & Tools
  3. Requests
  4. Casino Game History
  1. Account
  2. History
  3. Get Casino Game History


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