Announcement: Visa card restrictions: Important changes to your deposit options in Germany

paysafecard: Declined deposit troubleshooting

Some possible reasons for your paysafecard transaction being declined include:

  • Temporary connectivity issues. Please try to deposit again later.
  • Incorrect voucher information. Make sure the details are correct and try again.
  • Outdated web browser version. Update to the latest version and try again.
  • Insufficient funds. Log into the paysafecard website, go to Services and then to Checking your balance.
  • You are using a junior paysafecard intended for underage users. Contact paysafecard at
  • You have entered your paysafecard PIN in the Bonus Code field. You'll only be requested to insert your voucher PIN on the next redirect page.
  • Your paysafecard PIN is locked due to security reasons. Fill out the paysafecard Reactivation Request form and try again.
  • Your paysafecard currency is not the same as the one you're trying to deposit with and your paysafecard balance is not enough to cover their conversion fee. To see the current exchange rate, head to paysafecard's website, go to Services and then to Currency calculator.


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